{"id":10968,"date":"2025-09-12T21:50:53","date_gmt":"2025-09-12T19:50:53","guid":{"rendered":"https:\/\/www.saasweb.agency\/wordpress-support\/"},"modified":"2026-10-27T18:03:01","modified_gmt":"2026-10-27T17:03:01","slug":"wordpress-support","status":"publish","type":"page","link":"https:\/\/www.saasweb.agency\/en\/software\/technologies-frameworks\/wordpress\/wordpress-support\/","title":{"rendered":"WordPress Support"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-center-left landing-hero\" style=\"min-height:560px;aspect-ratio:unset;\"><img decoding=\"async\" width=\"2560\" height=\"1200\" class=\"wp-block-cover__image-background wp-image-10640 size-full\" alt=\"\" src=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel.webp 2560w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-300x141.webp 300w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-1024x480.webp 1024w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-768x360.webp 768w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-1536x720.webp 1536w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-2048x960.webp 2048w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-960x450.webp 960w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-600x281.webp 600w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-50x23.webp 50w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-150x70.webp 150w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-400x188.webp 400w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-100x47.webp 100w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-250x117.webp 250w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-1000x469.webp 1000w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#0b242b\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">We advise, we help<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">WordPress Support \u2013 Fast, Pragmatic, Reliable<\/h1>\n\n\n\n<p class=\"landing-hero__lead wp-block-paragraph\">Since 2011, we have worked daily with WordPress \u2013 as developers, operators, and users. That&#8217;s why we quickly identify problems and implement lasting solutions. We explain options clearly and recommend what fits your goals, budget, and resources.  <\/p>\n\n\n\n<div class=\"wp-block-group landing-hero__actions is-layout-flex wp-block-group-is-layout-flex\">\n<p class=\"landing-btn landing-btn--primary wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/contact\/\">Request Support<\/a><\/p>\n\n\n\n<p class=\"landing-btn landing-btn--ghost wp-block-paragraph\"><a href=\"#ablauf\">How it works<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns landing-facts is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">since 2011<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">daily with WordPress<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">4 Steps<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">from problem to solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">One-time<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">or as ongoing maintenance<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">White Label<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">Support for Agencies<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Services<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What we handle for you<\/h2>\n<\/div>\n\n<ul class=\"wp-block-list landing-checklist landing-checklist--2col\">\n<li><strong>Updates and Maintenance:<\/strong> Core, theme, and plugin updates with backup, testing, and rollback strategy<\/li>\n\n\n\n<li><strong>Performance Tuning:<\/strong> Caching, image optimization, database maintenance, object cache, CDN<\/li>\n\n\n\n<li><strong>Security and Hardening:<\/strong> Login protection, rate limiting, firewall<\/li>\n\n\n\n<li><strong>Error Analysis and Bugfixing:<\/strong> White screen, error 500, plugin conflicts, PHP warnings, faulty redirects<\/li>\n\n\n\n<li><strong>Editorial Support:<\/strong> Questions about Gutenberg and page builders, roles and permissions, structure<\/li>\n\n\n\n<li><strong>WooCommerce Support:<\/strong> Payment methods, shipping, taxes, variations, emails, reports<\/li>\n\n\n\n<li><strong>Consulting:<\/strong> Plugin selection, custom solutions, interfaces<\/li>\n\n\n\n<li><strong>Monitoring:<\/strong> Supervision and alerts<\/li>\n<\/ul>\n\n<div class=\"wp-block-columns landing-feature is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Emergency<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When you should call us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The sooner you contact us, the smaller the damage will be.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list landing-checklist\">\n<li>The website shows a white screen or a 500 error<\/li>\n\n\n\n<li>After an update, a form, the shop, or the layout no longer works<\/li>\n\n\n\n<li>The website has been hacked, redirects to external sites, or sends spam<\/li>\n\n\n\n<li>Pages load noticeably slowly, especially on smartphones<\/li>\n\n\n\n<li>Plugins, theme, or PHP version are outdated, and you don&#8217;t know if an update is safe<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div id=\"ablauf\" class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Process<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How our support works<\/h2>\n<\/div>\n\n<ol class=\"wp-block-list landing-steps\">\n<li><strong>Contact<\/strong> What happened, what isn&#8217;t working?<\/li>\n\n\n\n<li><strong>Review and Access<\/strong> Can we reproduce the problem?<\/li>\n\n\n\n<li><strong>Analysis and Plan<\/strong> We prioritize by impact and risk and discuss the approach<\/li>\n\n\n\n<li><strong>Implementation and Tests<\/strong> Fixes on staging or live<\/li>\n<\/ol>\n\n<div class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">One-time or ongoing<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Help or Ongoing Maintenance<\/h2>\n<\/div>\n\n<div class=\"wp-block-columns landing-tiles is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Quick Help<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have a specific problem: We find the cause, fix it, and tell you what was behind it \u2013 so it doesn&#8217;t happen again.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Ongoing Maintenance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We regularly and thoroughly apply updates, secure the website, and monitor it. If desired, it runs on our <a href=\"https:\/\/www.saasweb.agency\/en\/services\/development-operations\/managed-hosting\/\">Managed Hosting<\/a> \u2013 then we also take care of the server and PHP. <\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns landing-feature is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Access<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What we need from you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">So we can get started quickly:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list landing-checklist\">\n<li>admin access to the WordPress backend<\/li>\n\n\n\n<li>if needed, access to hosting (FTP, SSH, or your provider&#8217;s customer area)<\/li>\n\n\n\n<li>a brief description: What happened when, is there an error message or a screenshot?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull landing-approach has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">For Agencies<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">B2B Support for Agencies<\/h2>\n\n\n\n<p class=\"landing-approach__intro wp-block-paragraph\">We provide background support, if desired \u2013 from performance tuning to theme or plugin development.<\/p>\n\n\n\n<ul class=\"wp-block-list landing-checklist\">\n<li><strong>White-Label Support<\/strong> and technical partnership<\/li>\n\n\n\n<li><strong>Long-term Maintenance<\/strong> and further development<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">More about WordPress<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Additional WordPress Services<\/h2>\n<\/div>\n\n<div class=\"wp-block-columns landing-tiles is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--globe wp-block-paragraph\">Web<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">WordPress Websites<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Individually designed and technically well-implemented: modern, fast, easy to maintain \u2013 whether new project, redesign, or relaunch.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/software\/technologies-frameworks\/wordpress\/wordpress-websites\/\">More about Websites<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--code wp-block-paragraph\">Code<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">WordPress Development<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Custom programming: custom themes, plugins, and interfaces to third-party systems \u2013 clean, performant, updateable code.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/software\/technologies-frameworks\/wordpress\/wordpress-development\/\">More about Development<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--cart wp-block-paragraph\">Shop<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">WordPress Shops<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Online shops with WooCommerce: products, orders, payments, and content in one backend \u2013 set up, customized, and supported.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/software\/technologies-frameworks\/wordpress\/wordpress-stores\/\">More about Shops<\/a><\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group landing-cta has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Do you need help with WordPress?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tell us what happened. If you need more than support, such as a custom plugin or a new theme, check out <a href=\"https:\/\/www.saasweb.agency\/en\/software\/technologies-frameworks\/wordpress\/wordpress-development\/\">WordPress Development<\/a>. <\/p>\n\n\n\n<p class=\"landing-btn landing-btn--primary wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/contact\/\">Request Support<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Services What we handle for you Emergency When you should call us The sooner you contact us, the smaller the damage will be. Process How our support works One-time or ongoing Quick Help or Ongoing Maintenance Quick Help You have a specific problem: We find the cause, fix it, and tell you what was behind \u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11449,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10968","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/10968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/comments?post=10968"}],"version-history":[{"count":2,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/10968\/revisions"}],"predecessor-version":[{"id":11916,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/10968\/revisions\/11916"}],"up":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/11449"}],"wp:attachment":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/media?parent=10968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}