{"id":11310,"date":"2025-09-13T23:15:39","date_gmt":"2025-09-13T21:15:39","guid":{"rendered":"https:\/\/www.saasweb.agency\/service-support-after-go-live\/"},"modified":"2026-10-27T18:03:05","modified_gmt":"2026-10-27T17:03:05","slug":"service-support-after-go-live","status":"publish","type":"page","link":"https:\/\/www.saasweb.agency\/en\/services\/development-operations\/service-support-after-go-live\/","title":{"rendered":"Service &amp; Support After Go-Live"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-center-left landing-hero\" style=\"min-height:560px;aspect-ratio:unset;\"><img decoding=\"async\" width=\"2560\" height=\"1200\" class=\"wp-block-cover__image-background wp-image-10647 size-full\" alt=\"\" src=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel.webp 2560w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-300x141.webp 300w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-1024x480.webp 1024w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-768x360.webp 768w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-1536x720.webp 1536w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-2048x960.webp 2048w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-960x450.webp 960w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-600x281.webp 600w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-50x23.webp 50w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-150x70.webp 150w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-400x188.webp 400w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-100x47.webp 100w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-250x117.webp 250w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/service-titel-1000x469.webp 1000w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#0b242b\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">\u2026 and now?<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Operation, Service &amp; Support After Go-Live<\/h1>\n\n\n\n<p class=\"landing-hero__lead wp-block-paragraph\"><strong>After the launch is before the update.<\/strong> Your project is not finished with the go-live \u2013 now the most exciting phase begins: operation, feedback from your users, and ongoing development. We will not leave you to handle this alone. <\/p>\n\n\n\n<div class=\"wp-block-group landing-hero__actions is-layout-flex wp-block-group-is-layout-flex\">\n<p class=\"landing-btn landing-btn--primary wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/contact\/\">Talk to us<\/a><\/p>\n\n\n\n<p class=\"landing-btn landing-btn--ghost wp-block-paragraph\"><a href=\"#wartung\">What we handle<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns landing-facts is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">Maintenance<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">Updates, Monitoring, Backups<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">Support<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">Direct Contact Person<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">Hosting<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">We are hosters ourselves, with dedicated hardware upon request<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">Expansion<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">Further development with new functions and upgrades<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div id=\"wartung\" class=\"wp-block-columns landing-feature is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Maintenance &amp; Security<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Maintenance and Security \u2013 Stable, Protected, Up-to-Date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A stable system is no coincidence, but the result of ongoing care. We monitor servers and software, install security updates, and keep all dependencies current \u2013 meaning the libraries and packages your application is built upon. Proactively and systematically.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This ensures your application remains secure, fast, and ready for future requirements \u2013 without any nasty surprises.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list landing-checklist\">\n<li>Regular Security and System Updates<\/li>\n\n\n\n<li><strong>Monitoring:<\/strong> Ongoing monitoring of servers, services, and interfaces (APIs) to other systems<\/li>\n\n\n\n<li><strong>Backups<\/strong> with restoration tests \u2013 we verify that the backup can actually be restored in an emergency<\/li>\n\n\n\n<li><strong>Performance and Capacity:<\/strong> Optimizations and timely planning before performance becomes scarce<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div id=\"support\" class=\"wp-block-group alignfull landing-approach has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Support<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Support \u2013 When It Matters<\/h2>\n\n\n\n<p class=\"landing-approach__intro wp-block-paragraph\">Technology is not an end in itself \u2013 it should function smoothly.<\/p>\n\n\n\n<div class=\"wp-block-columns landing-approach__grid is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Direct Contact Person<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No anonymous helpdesk, no ticket queue: You speak with real people who know your project.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Fast Response Times<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If something does get stuck, you can reach us directly.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">All Levels in View<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">From server logs \u2013 the protocols of the server \u2013 to the database and the application itself.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"landing-approach__claim wp-block-paragraph\"><strong>You focus on your business \u2013 we focus on the rest.<\/strong><\/p>\n\n\n\n<p class=\"landing-btn landing-btn--primary wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/contact\/\">Request support<\/a><\/p>\n<\/div>\n\n<div id=\"weiterentwicklung\" class=\"wp-block-columns landing-feature is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Further Development<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Further Development \u2013 Standing Still Is Not an Option<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Technology and the expectations of your users are constantly changing. We accompany you long-term and further develop your product \u2013 step by step, version by version. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our developers remain curious and contribute fresh ideas so that your application stays fit for tomorrow. Whether it is new functions, interfaces, or a complete redesign: We grow with your project. You can read about how we plan and implement new software under <a href=\"https:\/\/www.saasweb.agency\/en\/services\/development-operations\/custom-development\/\">Custom Programming<\/a>.  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list landing-checklist\">\n<li>Analyze usage data and find potential for improvement<\/li>\n\n\n\n<li>Implement new functions or connections to other systems<\/li>\n\n\n\n<li>Improve operation and design (UI\/UX) based on actual usage<\/li>\n\n\n\n<li>Modernize technically when a framework or a new version requires an upgrade<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Operation<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Hosting and Support from a Single Source<\/h2>\n\n\n\n<p class=\"landing-section__intro wp-block-paragraph\">Your application must be accessible at all times. Because we are hosters ourselves, we can also operate it on hardware that is precisely tailored to your project upon request \u2013 find more on this under <a href=\"https:\/\/www.saasweb.agency\/en\/services\/development-operations\/managed-hosting\/\">Managed Hosting<\/a>.<\/p>\n<\/div>\n\n<div class=\"wp-block-columns landing-tiles is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--server wp-block-paragraph\">Hosting<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Managed Hosting<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We operate your application on open-source software in European data centers \u2013 from shared hosting to your own server.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/services\/development-operations\/managed-hosting\/\">More about Managed Hosting<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--wordpress wp-block-paragraph\">WP<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">WordPress Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Updates, security, error analysis, and performance tuning for WordPress websites \u2013 as quick help or ongoing maintenance.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/software\/technologies-frameworks\/wordpress\/wordpress-support\/\">More about WordPress Support<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--code wp-block-paragraph\">&gt;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Custom Programming<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Software that fits your processes from the start \u2013 from concept to implementation to long-term support.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/services\/development-operations\/custom-development\/\">More about Custom Programming<\/a><\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group landing-cta has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Think Long-Term. Grow Together.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We see every project as a partnership. The collaboration does not end after go-live \u2013 it becomes more valuable. We keep your system running, develop it further, and stand by your side through every challenge.<\/p>\n\n\n\n<p class=\"landing-btn landing-btn--primary wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/en\/contact\/\">Talk to us<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Maintenance &amp; Security Maintenance and Security \u2013 Stable, Protected, Up-to-Date A stable system is no coincidence, but the result of ongoing care. We monitor servers and software, install security updates, and keep all dependencies current \u2013 meaning the libraries and packages your application is built upon. Proactively and systematically. This ensures your application remains secure, \u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11523,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11310","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/11310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/comments?post=11310"}],"version-history":[{"count":2,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/11310\/revisions"}],"predecessor-version":[{"id":11925,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/11310\/revisions\/11925"}],"up":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/pages\/11523"}],"wp:attachment":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/media?parent=11310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}