{"id":11211,"date":"2014-11-25T17:06:36","date_gmt":"2014-11-25T16:06:36","guid":{"rendered":"https:\/\/www.saasweb.agency\/blog\/new-at-saas-web-otrs-open-ticket-request-system\/"},"modified":"2026-10-27T08:16:40","modified_gmt":"2026-10-27T07:16:40","slug":"new-at-saas-web-otrs-open-ticket-request-system","status":"publish","type":"post","link":"https:\/\/www.saasweb.agency\/en\/blog\/new-at-saas-web-otrs-open-ticket-request-system\/","title":{"rendered":"New at SaaS Web: OTRS &#8211; Open Ticket Request System"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-full wp-image-2508\" src=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2014\/11\/otrs-icon.png\" alt=\"otrs-icon\" width=\"77\" height=\"75\" srcset=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2014\/11\/otrs-icon.png 77w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2014\/11\/otrs-icon-50x49.png 50w\" sizes=\"(max-width: 77px) 100vw, 77px\" \/>OTRS is a well-known and proven help desk application and is frequently used as a ticket\/incident system. OTRS has been around since 2001 and version 4 was recently released. SaaS Web offers companies <a href=\"https:\/\/www.saasweb.cloud\/\" title=\"Managed OTRS\" target=\"_blank\" rel=\"noopener\">a managed OTRS instance<\/a> on a dedicated infrastructure for optimal performance and security\u2014including your own domain and SSL.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>OTRS is a well-known and proven help desk application and is frequently used as a ticket\/incident system. OTRS has been around since 2001 and version 4 was recently released. SaaS Web offers companies a managed OTRS instance on a dedicated infrastructure for optimal performance and security\u2014including your own domain and SSL.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[815,877],"tags":[1205,1290,1395,1396,1349,1313,1284],"class_list":["post-11211","post","type-post","status-publish","format-standard","hentry","category-hosting","category-saas-web-info","tag-customer-service","tag-help-desk","tag-hosted-otrs","tag-incident-management","tag-managed-otrs","tag-support","tag-ticket-system"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/posts\/11211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/comments?post=11211"}],"version-history":[{"count":0,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/posts\/11211\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/media?parent=11211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/categories?post=11211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saasweb.agency\/en\/wp-json\/wp\/v2\/tags?post=11211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}