{"id":11521,"date":"2025-09-12T21:50:53","date_gmt":"2025-09-12T19:50:53","guid":{"rendered":"https:\/\/www.saasweb.agency\/wordpress\/support-wordpress\/"},"modified":"2026-10-27T18:03:10","modified_gmt":"2026-10-27T17:03:10","slug":"support-wordpress","status":"publish","type":"page","link":"https:\/\/www.saasweb.agency\/fr\/logiciel\/technologies-frameworks\/wordpress\/support-wordpress\/","title":{"rendered":"Support WordPress"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-center-left landing-hero\" style=\"min-height:560px;aspect-ratio:unset;\"><img decoding=\"async\" width=\"2560\" height=\"1200\" class=\"wp-block-cover__image-background wp-image-10640 size-full\" alt=\"\" src=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel.webp\" data-object-fit=\"cover\" srcset=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel.webp 2560w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-300x141.webp 300w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-1024x480.webp 1024w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-768x360.webp 768w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-1536x720.webp 1536w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-2048x960.webp 2048w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-960x450.webp 960w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-600x281.webp 600w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-50x23.webp 50w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-150x70.webp 150w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-400x188.webp 400w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-100x47.webp 100w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-250x117.webp 250w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2026\/10\/wp-support-titel-1000x469.webp 1000w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#0b242b\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Nous conseillons, nous aidons<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Support WordPress \u2013 rapide, pragmatique, fiable<\/h1>\n\n\n\n<p class=\"landing-hero__lead wp-block-paragraph\">Depuis 2011, nous travaillons quotidiennement avec WordPress \u2013 en tant que d\u00e9veloppeurs, exploitants et utilisateurs. C\u2019est pourquoi nous cernons rapidement les probl\u00e8mes et mettons en \u0153uvre des solutions durables. Nous expliquons les options de mani\u00e8re claire et recommandons ce qui correspond \u00e0 tes objectifs, \u00e0 ton budget et \u00e0 tes ressources.  <\/p>\n\n\n\n<div class=\"wp-block-group landing-hero__actions is-layout-flex wp-block-group-is-layout-flex\">\n<p class=\"landing-btn landing-btn--primary wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/fr\/contact\/\">Demander du support<\/a><\/p>\n\n\n\n<p class=\"landing-btn landing-btn--ghost wp-block-paragraph\"><a href=\"#ablauf\">Comment \u00e7a se passe<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-columns landing-facts is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">depuis 2011<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">quotidiennement avec WordPress<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">4 \u00e9tapes<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">du probl\u00e8me \u00e0 la solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">Ponctuel<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">ou en maintenance continue<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-facts__value wp-block-paragraph\">Marque blanche<\/p>\n\n\n\n<p class=\"landing-facts__label wp-block-paragraph\">Support pour agences<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Prestations<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ce que nous prenons en charge pour toi<\/h2>\n<\/div>\n\n<ul class=\"wp-block-list landing-checklist landing-checklist--2col\">\n<li><strong>Mises \u00e0 jour et maintenance :<\/strong> mises \u00e0 jour du core, des th\u00e8mes et des extensions avec sauvegarde, test et strat\u00e9gie de retour arri\u00e8re<\/li>\n\n\n\n<li><strong>Optimisation des performances :<\/strong> cache, optimisation des images, maintenance de la base de donn\u00e9es, cache objet, CDN<\/li>\n\n\n\n<li><strong>S\u00e9curit\u00e9 et durcissement :<\/strong> protection de la connexion, limitation de d\u00e9bit, pare-feu<\/li>\n\n\n\n<li><strong>Analyse des erreurs et correction de bugs :<\/strong> page blanche, erreur 500, conflits d\u2019extensions, avertissements PHP, redirections erron\u00e9es<\/li>\n\n\n\n<li><strong>Support \u00e9ditorial :<\/strong> questions sur Gutenberg et les page builders, r\u00f4les et droits, structure<\/li>\n\n\n\n<li><strong>Support WooCommerce :<\/strong> moyens de paiement, livraison, taxes, variantes, e-mails, rapports<\/li>\n\n\n\n<li><strong>Conseil :<\/strong> choix d\u2019extensions, solutions sur mesure, interfaces<\/li>\n\n\n\n<li><strong>Monitoring :<\/strong> surveillance et alertes<\/li>\n<\/ul>\n\n<div class=\"wp-block-columns landing-feature is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Urgence<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quand tu devrais nous appeler<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Plus tu nous contactes t\u00f4t, plus les d\u00e9g\u00e2ts restent limit\u00e9s.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list landing-checklist\">\n<li>Le site affiche une page blanche ou une erreur 500<\/li>\n\n\n\n<li>Apr\u00e8s une mise \u00e0 jour, un formulaire, la boutique ou la mise en page ne fonctionne plus<\/li>\n\n\n\n<li>Le site a \u00e9t\u00e9 pirat\u00e9, redirige vers des pages inconnues ou envoie du spam<\/li>\n\n\n\n<li>Les pages se chargent sensiblement lentement, surtout sur smartphone<\/li>\n\n\n\n<li>Les extensions, le th\u00e8me ou la version PHP sont obsol\u00e8tes et tu ne sais pas si une mise \u00e0 jour est sans risque<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div id=\"ablauf\" class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">D\u00e9roulement<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment se d\u00e9roule notre assistance<\/h2>\n<\/div>\n\n<ol class=\"wp-block-list landing-steps\">\n<li><strong>Contact<\/strong> Que s\u2019est-il pass\u00e9, qu\u2019est-ce qui ne fonctionne pas ?<\/li>\n\n\n\n<li><strong>V\u00e9rification et acc\u00e8s<\/strong> Pouvons-nous reproduire le probl\u00e8me ?<\/li>\n\n\n\n<li><strong>Analyse et plan<\/strong> Nous priorisons selon l\u2019impact et le risque et discutons de la marche \u00e0 suivre<\/li>\n\n\n\n<li><strong>Mise en \u0153uvre et tests<\/strong> Correctifs sur staging ou en production<\/li>\n<\/ol>\n\n<div class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Ponctuel ou durable<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Aide rapide ou maintenance continue<\/h2>\n<\/div>\n\n<div class=\"wp-block-columns landing-tiles is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Aide rapide<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tu as un probl\u00e8me concret : nous en cherchons la cause, la corrigeons et t\u2019expliquons ce qui l\u2019a provoqu\u00e9 \u2013 pour \u00e9viter que cela ne se reproduise.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Maintenance continue<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous appliquons les mises \u00e0 jour r\u00e9guli\u00e8rement et apr\u00e8s v\u00e9rification, s\u00e9curisons le site et le surveillons. Sur demande, il peut \u00eatre h\u00e9berg\u00e9 chez nous en <a href=\"https:\/\/www.saasweb.agency\/fr\/prestations\/developpement-et-exploitation\/hebergement-infogere\/\">Managed Hosting<\/a> \u2013 nous nous occupons alors aussi du serveur et de PHP. <\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns landing-feature is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Acc\u00e8s<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ce dont nous avons besoin de ta part<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour que nous puissions d\u00e9marrer rapidement :<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list landing-checklist\">\n<li>un acc\u00e8s administrateur au back-office WordPress<\/li>\n\n\n\n<li>si n\u00e9cessaire, l\u2019acc\u00e8s \u00e0 l\u2019h\u00e9bergement (FTP, SSH ou l\u2019espace client de ton fournisseur)<\/li>\n\n\n\n<li>une br\u00e8ve description : que s\u2019est-il pass\u00e9 et quand, y a-t-il un message d\u2019erreur ou une capture d\u2019\u00e9cran ?<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull landing-approach has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Pour les agences<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Support B2B pour agences<\/h2>\n\n\n\n<p class=\"landing-approach__intro wp-block-paragraph\">Nous intervenons, si souhait\u00e9, en arri\u00e8re-plan \u2013 de l\u2019optimisation des performances au d\u00e9veloppement de th\u00e8mes ou d\u2019extensions.<\/p>\n\n\n\n<ul class=\"wp-block-list landing-checklist\">\n<li><strong>Support en marque blanche<\/strong> et partenariat technique<\/li>\n\n\n\n<li><strong>Maintenance \u00e0 long terme<\/strong> et \u00e9volution<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"wp-block-group landing-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"landing-eyebrow wp-block-paragraph\">Tout sur WordPress<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Autres prestations WordPress<\/h2>\n<\/div>\n\n<div class=\"wp-block-columns landing-tiles is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--globe wp-block-paragraph\">Web<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sites WordPress<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conception sur mesure et mise en \u0153uvre techniquement irr\u00e9prochable : moderne, rapide, facile \u00e0 maintenir \u2013 qu\u2019il s\u2019agisse d\u2019un nouveau projet, d\u2019une refonte ou d\u2019un relancement.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/fr\/logiciel\/technologies-frameworks\/wordpress\/sites-wordpress\/\">En savoir plus sur les sites<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--code wp-block-paragraph\">Code<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">D\u00e9veloppement WordPress<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9veloppement sur mesure : th\u00e8mes, extensions et interfaces vers des syst\u00e8mes tiers \u2013 un code plus propre, plus performant et compatible avec les mises \u00e0 jour.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/fr\/logiciel\/technologies-frameworks\/wordpress\/developpement-wordpress\/\">En savoir plus sur le d\u00e9veloppement<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column landing-tile is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"landing-tile__badge landing-tile__badge--icon landing-tile__badge--cart wp-block-paragraph\">Boutique<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Boutiques WordPress<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Boutiques en ligne avec WooCommerce : produits, commandes, paiements et contenus dans un seul back-office \u2013 configur\u00e9es, adapt\u00e9es et maintenues.<\/p>\n\n\n\n<p class=\"landing-tile__link wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/fr\/logiciel\/technologies-frameworks\/wordpress\/boutiques-wordpress\/\">En savoir plus sur les boutiques<\/a><\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group landing-cta has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Tu as besoin d\u2019aide avec WordPress ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9cris-nous ce qui s\u2019est pass\u00e9. Si tu as besoin de plus que du support, par exemple d\u2019une extension sur mesure ou d\u2019un nouveau th\u00e8me, consulte la page <a href=\"https:\/\/www.saasweb.agency\/fr\/logiciel\/technologies-frameworks\/wordpress\/developpement-wordpress\/\">D\u00e9veloppement WordPress<\/a>. <\/p>\n\n\n\n<p class=\"landing-btn landing-btn--primary wp-block-paragraph\"><a href=\"https:\/\/www.saasweb.agency\/fr\/contact\/\">Demander du support<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Prestations Ce que nous prenons en charge pour toi Urgence Quand tu devrais nous appeler Plus tu nous contactes t\u00f4t, plus les d\u00e9g\u00e2ts restent limit\u00e9s. D\u00e9roulement Comment se d\u00e9roule notre assistance Ponctuel ou durable Aide rapide ou maintenance continue Aide rapide Tu as un probl\u00e8me concret : nous en cherchons la cause, la corrigeons et \u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11072,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11521","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/pages\/11521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/comments?post=11521"}],"version-history":[{"count":3,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/pages\/11521\/revisions"}],"predecessor-version":[{"id":11935,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/pages\/11521\/revisions\/11935"}],"up":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/pages\/11072"}],"wp:attachment":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/media?parent=11521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}