{"id":11139,"date":"2014-11-25T17:06:36","date_gmt":"2014-11-25T16:06:36","guid":{"rendered":"https:\/\/www.saasweb.agency\/blog\/nouveau-chez-saas-web-otrs-open-ticket-request-system\/"},"modified":"2026-10-27T08:14:22","modified_gmt":"2026-10-27T07:14:22","slug":"nouveau-chez-saas-web-otrs-open-ticket-request-system","status":"publish","type":"post","link":"https:\/\/www.saasweb.agency\/fr\/blog\/nouveau-chez-saas-web-otrs-open-ticket-request-system\/","title":{"rendered":"Nouveau chez SaaS Web : OTRS &#8211; Open Ticket Request System"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-full wp-image-2508\" src=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2014\/11\/otrs-icon.png\" alt=\"otrs-icon\" width=\"77\" height=\"75\" srcset=\"https:\/\/www.saasweb.agency\/wp-content\/uploads\/2014\/11\/otrs-icon.png 77w, https:\/\/www.saasweb.agency\/wp-content\/uploads\/2014\/11\/otrs-icon-50x49.png 50w\" sizes=\"(max-width: 77px) 100vw, 77px\" \/>OTRS est une application de helpdesk connue et \u00e9prouv\u00e9e, et est souvent utilis\u00e9e comme syst\u00e8me de tickets\/incidents. OTRS existe depuis 2001 et est r\u00e9cemment sorti en version 4. SaaS Web propose aux entreprises <a href=\"https:\/\/www.saasweb.cloud\/\" title=\"OTRS g\u00e9r\u00e9\" target=\"_blank\" rel=\"noopener\">une instance OTRS manag\u00e9e<\/a> sur une infrastructure d\u00e9di\u00e9e, pour des performances et une s\u00e9curit\u00e9 optimales \u2013 domaine propre et SSL inclus.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>OTRS est une application de helpdesk connue et \u00e9prouv\u00e9e, et est souvent utilis\u00e9e comme syst\u00e8me de tickets\/incidents. OTRS existe depuis 2001 et est r\u00e9cemment sorti en version 4. SaaS Web propose aux entreprises une instance OTRS manag\u00e9e sur une infrastructure d\u00e9di\u00e9e, pour des performances et une s\u00e9curit\u00e9 optimales \u2013 domaine propre et SSL inclus.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[817,812],"tags":[1716,1249,2188,2102,2162,1627,1514],"class_list":["post-11139","post","type-post","status-publish","format-standard","hentry","category-hebergement","category-infos-saas-web","tag-assistance","tag-gestion-des-incidents","tag-otrs-gere","tag-otrs-heberge","tag-service-client","tag-support","tag-systeme-de-tickets"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/posts\/11139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/comments?post=11139"}],"version-history":[{"count":0,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/posts\/11139\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/media?parent=11139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/categories?post=11139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saasweb.agency\/fr\/wp-json\/wp\/v2\/tags?post=11139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}