Zammad Hosting
There are good solutions that have proven themselves over the years. They have evolved over time, or you could say they have been dynamically developed further.
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Help Desk
New at SaaS Web: OTRS – Open Ticket Request System
OTRS is a well-known and proven help desk application and is frequently used as a ticket/incident system. OTRS has been around since 2001 and version 4 was recently released.